Return & Refund Policy
1. Returns & Exchanges
We want you to love your art! If you’re not completely satisfied, we offer the following options:
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Original Paintings:
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Returns are accepted within 14 days of delivery.
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The artwork must be returned in its original condition, unused, and undamaged.
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Buyer is responsible for return shipping costs and insurance.
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A 20% restocking fee may apply unless the return is due to damage or an error on our part.
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Prints & Reproductions:
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Returns or exchanges are accepted within 14 days if the print arrives damaged or with a printing error.
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We may request photographic proof of damage before processing a return or replacement.
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No returns are accepted for prints due to buyer’s preference (color variations, sizing, etc.), unless the product received does not match the original listing.
2. Damaged or Incorrect Items
If your artwork arrives damaged or is not what you ordered:
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Contact us within 48 hours of delivery with photos of the issue.
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We will provide a free replacement (if available) or a full refund, including return shipping costs if necessary.
3. Refund Process
4. Non-Returnable Items
5. How to Initiate a Return
Email us at [your email] with your order number, reason for return, and photos (if applicable). We’ll provide return instructions.
6. Final Notes
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We reserve the right to refuse returns that do not meet our policy conditions.
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If an item is lost or damaged in return transit, we cannot issue a refund unless it was insured.
We stand by the quality of our work and want you to be happy with your purchase. If you have any concerns, please reach out—we’re happy to help!
